Refund policy

Termination Terms and Refund Policy

StreamLocator Router Hub

Router subscription purchase: Full refunds will only be issued to purchasers who return the router and package contents within 30 days. Router subscription purchase includes 12 month subscription plan.

When you buy the service we will send you a router to enable the service. This router belongs to us, at the conclusion of your service we may ask you to return the router at our expense.

StreamLocator Router Hub Subscriptions

All monthly subscriptions are non-refundable. It is your responsibility to ensure that you cancel your subscription prior to the start of the next month’s billing cycle if you do not wish to be billed for that month. Notification of cancellation must be made to us in writing by email, or online through our billing system, in order to be valid. Cancellation shall be effective on the date that we receive your notification of cancellation. You understand and agree that refunds, if any, thirty days after purchase, are at our sole, exclusive discretion and that you are not otherwise entitled to any refunds under this plan. We offer 12 month initial subscription plan. Prior to the end of your initial subscription period, you will receive notification from us that your initial subscription is coming to an end, and that your account will automatically be changed to a monthly subscription plan upon the conclusion of your initial subscription period.

If you do not wish to continue with the Services at the conclusion of your initial subscription period, you must notify us, in writing by email or online through our billing system – prior to the end of your initial subscription period, so that you will not be billed for the succeeding month under the monthly subscription plan. If you choose to carry on with the Services past the end of your initial subscription period, no further notification is required of you: your account will automatically be changed to a monthly subscription plan, and you will be billed according to a monthly billing cycle. If an account holder is terminated for violation of the terms of the Agreement herein, the termination will be treated as if the account holder had initiated the cancellation, effective on the date that the account holder was terminated.